Click on the links in the table below to access information regarding fee/rate schedules, user agreement information, and the meter installation application.
RFP for Automatic Meter Reading System (AMR)
The Hertford County Southern Rural Water District ("HCSRWD") is seeking proposals for an Automatic Meter Reading (AMR) project. The system must meet provided requirements set forth in the RFP and most provide a cost-effective means to enhance service to the community in which we serve. Proposals will be received until May 23, 2023. Click here for more information.
Nov. 5, 2020 - Effective Immediately - Hertford County Water Department is resuming the application of late fees and the disconnection of services for non-payments. However, the Hertford County Water Department is also following Executive Order 142, which extends the right to offer a payment plan option to customers with outstanding balances on their accounts, from March 31, 2020 to July 29, 2020.
Please contact Hertford County Water Department at 252-358-7820, to set up a payment arrangement plan.
Hertford County Now Accepts Online Water Bill Payments!
Online Billing and Payment - Easy as 1-2-3. Call 844-986-1536 for assistance. Click on the link for more information.
Quick & Easy Water Bill Payment
Hertford County, with assistance from the North Carolina Rural Water Association, is in the process of developing their Wellhead Protection Plan. This is a voluntary program intended to assist in protecting the County’s water supply from contamination, and to identify vulnerable areas around their wells called "Wellhead Protection Areas." Another goal of this program is to make residents and businesses aware that chemicals and other pollutants spilled or dumped in the vicinity of the "Wellhead Protection Areas" can be drawn into the wells, possibly contaminating the County’s drinking water supply.
A draft copy of the updated Wellhead Protection Plan is available for review and comment at Hertford County Offices. The public is invited to review the plan, and submit any comments or suggestions to Hertford County. All written comments will be reviewed by the Wellhead Protection Committee, and any suggestions or comments that may be beneficial will be incorporated into the plan.
If you have any questions or comments, please contact the Public Works Director, at 252-358-7820.
To provide a safe and dependable supply of drinking water to our customers in the rural areas of Hertford County.
The purpose of Hertford County Rural Water is to furnish a clean and dependable source of drinking water to its residences. Hertford County Rural Water operates under rules and regulations from both State and Federal agencies. The rules are found in Title 15A, Sub-chapter 18C of the Administrative Codes. Under North Carolina General Statute 90A-Article 2, all operators of a water system must be certified for the appropriate grade classification of that system. This includes Wells and Distribution Systems. Hertford County Rural Water has a Well grade classification of C and a Distribution grade classification of B. The Well grade is based on number of wells, number of elevated tanks, type of water treatment, number of hook-ups and type of test kits used. The Distribution grade is based on Number of people served and number of hook-ups on system.
Hertford County Rural Water is made up of two water districts, Northern and Southern. The boundaries of the two districts are as follows, anywhere north of the POTECASI CREEK is the Northern district and anywhere south is the Southern District.
If you live in the Northern District your water bill is due by the 5th of the month and a late fee is added after the 5th. We start reading meters on the 5th of each month.
If you live in the Southern District your water bill is due on the 20th of the month and a late fee is added after the 20th. We start reading meters on the 20th of each month.
The Northern District has two wells, a booster pump station and two elevated tanks with 200,000 gallons capacity each.
The Southern District has two wells and three elevated tanks with 200,000 gallons capacity each.
The Hertford County Rural Water System has 328 miles of water lines made up of 2”, 3”, 4”, 6”, 8”, 10”and 12”pipe of which 1% is ductile iron and 99% is PVC (SDR 21).
Hertford County Rural Water is as its name implies a rural water system. We do not furnish water to municipalities except in an emergency situation. We are interconnected with the town of Ahoskie, Murfreesboro, Cofield, Winton and Union water systems.
We take nine Bacteriological samples each month as mandated by the State.
The test for contaminants is ongoing. We test for VOC’s 21 contaminants, SOC’s 26, Inorganic 17, Radiological 6, Nitrate, Nitrite, Asbestos, Lead, Copper, TTHM and HAA5.
Consumer Confidence Report
Latesha Freeman, Sr. Administrative Assistant for Public Works