E 911 Communications Department




Hertford County E911 Communications is committed to providing the citizens of our great county with efficient and convenient access to public safety services in a timely manner. This includes those citizens who happen to be visiting or passing through as well.

Our vision is to provide great customer service while maintaining a high level of professionalism and customer service skills throughout our calls for service.

About our Agency:
Emergency Call number: 911
Non-Emergency Calls: 252.358.0231 or 252.358.0232

Hertford County E911 Communications Department is a consolidated 3 seat PSAP (Public Safety Answering Point) located in Winton, NC. The E911 Center is staffed by twelve full-time and seven part-time personnel who work rotating twelve-hour shifts.
We are responsible for answering and processing both emergency and non-emergency calls that are placed in Hertford County 24 hours a day and 365 days a year.
We dispatch all County Law Enforcement and Emergency Services including:

  • Law Enforcement Agencies ( Ahoskie Police Department, Chowan University Public Safety, Hertford County Sheriff Department, Murfreesboro Police Department, and  Vidant Company Police)
  • County-wide EMS Station which is located in Winton, NC ( Station 19)
  • Nine Fire Stations (Ahoskie Town, Ahoskie Rural, Como, Harrellsville, Millennium, Murfreesboro, St John, Union, Winton)
  • Hertford County Emergency Management (EM1/EM2)
  • NC Forestry Service
We also notify the North Carolina State Highway Patrol of accidents and communicate with many other state and local agencies in the course of our day.
With equal importance, we are committed to the safety of the responders, who sacrifice so much in the name of service to keep our County safe.

Emergency Medical Dispatch (EMD)
In 2018, the citizens of Hertford County were introduced to a new type of service when they called 9-1-1 for medical emergencies. Our staff is nationally and State certified in Emergency Medical Dispatch (EMD) program. This credentialing allows the dispatcher to obtain more information about a patient to help provide aid to the patient until the arrival of the responding EMS unit. EMD focuses on a series of questions based around the chief complaint the caller provided. These questions and instructions were created by the National Academy of Emergency Dispatch and focuses on (33) different medical situations.

Citizen: Why is it when I call 911, I am asked a series of questions? Doesn’t my information show up when I call?
Dispatch: Hertford County E 911 is obligated to ensure citizens that the appropriate resources are promptly sent to the correct location. It is imperative that the E911 Dispatcher verifies your information in order to relay pertinent details to the responding units.


Felicia Gaston, Hertford County E911 Director
115 Justice Dr. Suite 16
Winton, NC 27986
Office: 252.358.0231 or 252.358.0232
Facsimile: 252.427.4577