Data Center

The Hertford County Data Center is dedicated to delivering the highest quality technology-based services, in the most cost effective manner, to facilitate Hertford County’s mission as it applies to the Community.

Our major activities include:

IT Support Services

The Data Center provides a wide range of PC, laptop, printer, WAN, LAN, server, and software support, ensuring that all hardware and applications are available at all times.  The Data Center also provides logins, passwords, email accounts, NCID and web portal credentials.  We also assist staff with setup of audio-visual equipment and instructional technology tools and any other IT related issues they may have.

System Maintenance

The Data Center monitors all computer systems and maintains them on a regular basis or as needed. We ensure that the computers specifications are adequate for users to run all software applications that are necessary. In addition, all county computers are loaded with anti-virus software and spam-filtering tools to make sure each system is running smoothly.

Server and Storage

Hertford County has a high capacity storage infrastructure of over 40TB, built on highly efficient storage area network (SAN) systems.  This robust data storage is host for the Data Center’s highly efficient Hyper-V virtual servers and VDI desktops.

Network Services

The Data Center maintains all the counties networks (LAN and WAN) with its highly skilled technicians.  Public wi-fi is also maintained inside the conference rooms.

Public Access Computers

The computers in some departments are available for public access and the printing of specific documents.  These machines are maintained and secured by the Data Center.

Recommendations for PC purchasing

The Data Center can guide buyers with the purchase of new computers including help to determine the specification of computers, hardware and software.

Computer Usages Policy

The Data Center is actively involved in the development and enforcement of the counties usage policies.

Featured Tips

Backing up emails – Once an email is received it is downloaded to the local machine. The only saved copies of these emails are on the computer that they were downloaded to. If for some reason your hard drive were to become inaccessible, IT would be powerless to retrieve any emails that you had stored on that hard drive. There is however a nifty little tool Outlook users can install to backup valuable emails, folders and contact lists automatically all in one quick action. Just Click Here to begin the install process. Click run at the prompt, then click next on the info screen, then yes to accepting the license, then next again. At this point it will install, when its finished click finish and it’s done. The next time you open outlook you will notice a new selection under the ‘file’ header called ‘backup’. Navigate to file then backup, in the box that appears select options and check the folders you wish to back up. In the file location select where you want the files backed up to. We suggest you select your user drive on server 9. You may also at this box select how often you want backups to occur. Once you have set all these options click OK then ‘save backup’. The backup will run AFTER you exit outlook. All your contacts, emails and folders are now being backed up to the server. Any problems with this procedure please call the help desk and we can either step you through it or install this tool for you.

Helpful Tricks

Backups – All servers, and the information on them are backed up nightly, weekly, monthly and annually. These tapes are kept in a secure area safe from harm. However, are you aware of what is not being backed up? Any locally stored files or downloaded emails are stored on the end user computers. These files are not being backed up. The shear volume of data located on these two hundred some machines prevents backing them all up, due to the time and the space it would require to do so. There is however a way for the user to move important files to the server which is backed up every night. This is via the user folders on server 9. Simply navigate to your user folder on server09, which should show as a map drive under “my computer”, usually mapped as drive ‘N’ but can be easily identified as the drive that has your user name on it. Right click, hold and drag this file onto your desktop then select ‘create shortcut’. This will put a shortcut to your user drive on your desktop. Now any files you wish to protect can be dropped in this folder, it will then be stored locally, on server 9, and backed up every night. Any problems with this procedure, please call the help desk and we can set it up for you.