VACANCY – Social Worker III – CLOSED


POSITION TITLE:  Social Worker III                                                                                        

SALARY RANGE:  $34,952.00 – $44,564.00




STARTING DATE: As soon as possible


Hertford County Employees Only

Qualified applicants must submit a completed State application (PD-107) to:

Edna Williams
Hertford County Social Services
P.O. Box 218
Winton, NC  27986
(252) 358-7830

*If you are not currently a Hertford County employee – you must submit your application through NC Works (Job Link)



The Hertford County Department of Social Services is recruiting for the following vacancy

February 3, 2016.



Social Worker III (SW III)


Hertford County Department of Social Services


Non-Hertford County Employees

Qualified applicants must submit a completed State application (PD-107) to:


NC Works / Division of Workforce Solutions (DWS). Contact DWS for additional information and referral.


NC Works
109 Community College Rd.
Ahoskie, NC  27910
Phone #          252-862-1257
Fax#               252-862-1270


Job Description

Herford County Department of Social Services


Adult Home Specialist/Adult Day Care/Local Hearing Officer


This Position will primarily provide Adult Home Specialist Services, licensing and monitoring of Homes for Aged and Family Care Homes and provide long-term care placement services.


This position is responsible for the combination Long-Term Placement and Adult Home Specialist caseload. This position is also responsible for processing FL-2’s for long-term care placement and seeking placement in long-term care when requested by clients and families.

Referrals for placement services would be from social workers within the agency, physicians, family members, home health nurses and private in-home aide agencies.

Client population for Adult Home Specialist duties consists of adults 18 years of age and older, with mental or physical limitations which make them dependent on others for daily care. Hertford County has 13 Family Care Homes and 3 Homes for the Aged.

Worker assists new facilities with the initial licensing process. Worker is responsible for monitoring these facilities for compliance with state regulations. Worker also assists facility managers with re-licensing annually.

This position would require knowledge of the progression of various diseases and normal coping resources. The worker should be available to talk and counsel with the resident and family members about expectations. Worker should recognize inappropriate responses and make referrals to appropriate sources when needed.

Assessment, Planning and Monitoring (80%)

Adult Home Specialist duties would consume approximately 80 percent of the time in this position. Monitoring facilities for compliance with state regulations, re-licensing and related documentation would comprise the majority of the duties in this segment of the position. Being an advocate for the residents as well as mediator with facility management requires excellent interaction skills.

A. Assessment

A comprehensive annual evaluation of all aspects of each home’s operation guides the activities of the Adult Homes Specialist. Emphasis is given to the most critical functions of the homes, including drug management, resident health and personal care services, food service and special dietary needs, staffing patterns and safety assurances. Other areas assessed include building maintenance, housekeeping and furnishings, activities programs, management of personal funds, record keeping and written policies, and the Resident’s Bill of Rights. See attachment for a more detailed list of domains evaluated. Each domain must be evaluated thoroughly, particularly due to the potential impact of substandard care on the resident’s health, safety and well-being. The variety of areas assessed lends to the intricacy of the evaluation and the application of many unrelated skills on the part of the Adult Homes Specialist.

B. Planning

From this evaluation problems are analyzed and strategies are explored. A plan of action is developed to address issues identified in the evaluation. The plan represents a clear blueprint for the adult care home staff and AHS to follow in order to meet or exceed minimum standards. Plans are revised throughout the year as indicated by the Adult Homes Specialists’ evaluation of improvements made or maintained and of deficiencies identified. Comprehensive re-evaluations may occur more often than annually due to significant changes in a home’s operations, such as a change in management

C. Monitoring

Monitoring activities are conducted at least bi-monthly. The action plan does not preclude the AHS from reviewing operations and resident care outside of the original plan during the monitoring process. More frequent monitoring visits are conducted as indicated by the action plan and by concerns realized by the AHS. Time and frequency of visits are based on the judgment of the Adult Homes Specialist. Onsite visits are unannounced and generally occur during regular business hours, but occasional visits are conducted on all shifts. A sample of care plans, therapeutic menus, etc., is assessed periodically to assure the home’s overall compliance with established rules and regulations.

Adult Day Care/Day Health (8%)

Eight percent of the worker’s time would be utilized to provide Adult Day Care/Day Health services to eligible clients. This also includes Function and Annual Assessments to assure client is eligible for Adult Day Care/Day Health Services. The worker would also complete quarterly reviews to assure client needs are being met. Also, this position will assist client needs are being met. Also, this position will assist clients with special needs, situations, and/or problems. Worker will also maintain Adult Day Care/Day Health inquiry list.

Long-Term Care Placement (2%)

Two percent of the worker’s time would be utilized in placement assistance to clients who request long-term care placement. This also includes completing FL-2 process of submission to doctor for completion, prior approval with EDS and submission to licensed long-term care facilities for consideration. This position may require worker to serve on committees and advisory boards and to speak with community and civic groups. Also, this position will assist in planning and facilitating in support group meetings.

Local Hearing Officer (5%)

Five Percent of the Workers time would be utilized as the Hearing Officer. Worker will be responsible for conducting local hearings for The Crisis Intervention Program (CIP). Worker will make the local hearing decision and notify the client.

Other Duties (5%)

Others reasonable duties as requested by supervisor or agency director.

Other Work Characteristics

This social worker would serve on a team consisting of a nurse, physician, facility staff and management, MH, DFS Consultant, and other professionals. Thorough expert knowledge of the rules and regulations for FCH and HA as well as resident rights is required. Staffing of problematic cases is scheduled quarterly with consultant and bi-weekly with DSS staff and social work supervisor.

Social Worker must possess a high level of self-motivation to continue to pursue quality of care for facility residents in the face of overwhelming reluctance to comply with regulations by some management and corporation. Adult Home Specialist duties continue as long as facilities are licensed. LTC placement services continue until placement is found or client no longer wants or needs those services.

Initial basic instruction is required and is very detail intensive. Continuing instruction is needed in this position after initial training. Adult Services supervisor and DFS Consultant provide continued support and training. Since services are provided primarily in the facility, social worker must make critical decisions independently. These decisions impact the resident’s health and safety in his or her relationship with others in his support group and/or the facility.

The social worker utilizes many references sources: resource guides, technical manuals and journals to aid in decision-making and service provision. The social worker consults with local and state personnel for technical assistance.

The social worker maintains on-going communications with other agencies such as Home Health, Council on Aging, Mental Health, Vocational Rehabilitation, Hospice, Discharge Planners, Inpatient/Outpatient Medical and Psychiatric Facilities, Social Workers, Social Security Administration, Veterans Administration, physicians and nursing home social workers. The social worker also maintains communication with resident’s changing needs and expectations. Residents are extremely vulnerable and facility rule violations can result in significant risk of harm or death.

The social worker completes work independently. The unit supervisor is utilized for consultation, feedback, problem solving and corrective action as required. This worker is responsible for preparing corrective action as required. This worker is responsible for preparing corrective action reports and negative license actions/penalties concerning rule violations in FCH and HA. This social worker’s actions may have major consequences on public concept on DSS as a regulatory entity.


The social worker has an assigned office in which 30 percent of duties are performed. Since most services are provided in the licensed facilities, the worker would be exposed to a wide variety of environments, many of which may be hazardous in regard to health. Residents and families may exhibit hostility, combativeness, disorientation, inappropriate behavior or unresponsiveness. Facility management can often be hostile and difficult to work with particularly when rule violations are cited regularly.

The social worker is responsible for maintaining detailed and comprehensive documentation. The worker must use a calculator, copier, computer, fax machine and telephone frequently.

Precision and accuracy are required to prepare corrective actions from rule books. Monitoring records is essential if negative license action is indicated. Highly specialized and expert knowledge of FCH and HA rules, regulations and resident rights is necessary for this position. It is imperative to choose the most applicable rule and address the violation to avoid confusion and dispute by facility management.

Little physical effort is required. Due to the complexity of this position and the large knowledge base required of state laws and regulations as well as the responsibility for regulatory compliance that affects the safety and welfare of over 200 dependent adults, tremendous stress is experienced by the worker.

Close visual observation during monitoring and complaint investigation assists the worker in detecting non-verbal communication and clues about the resident’s environment and

Intense mental concentration is required during the monitoring and/or complaint investigation period and corrective action plan implementation to be alert to violations and potential danger to the residents and/or worker. The worker must intervene by combining limited resources and potential resources in situations to meet the residents’ needs. The worker must calm during crisis situations and think clearly and accurately and make fair judgments while respecting the residents’ rights and responsibilities. Concentration is required to research records at facilities, interview residents and complete Domiciliary Monitoring Reports and Corrective Action Reports amid the confusion of daily activities at a group home or home for the aged and dealing with the reluctance and interference of staff and management.

Mental concentration is also required to research numerous policies, procedures, regulations and laws for rules that apply to specific situations. Worker must be able to develop evaluation in the process of providing services although he or she is constantly interrupted by the telephone, resident interruption (at facilities) and constant interruptions by other staff and duties.

This position requires the worker to protect resident rights and provide services that meet the residents’ need without jeopardizing his or her safety and well being. The worker must also

Worker will provide back-up Adult protective Services (APS). Worker will be responsible for taking and evaluating APS referrals when primary worker is absent or unavailable due to caseload responsibilities.

Worker will provide back-up intake services. Worker will be responsible for during intake applications for Medical Transportation, General Assistance, Food Pantry and Crisis Intervention Program.

Work hours are 8:30am to 5:00pm, Monday through Friday. Occasionally, the worker may need to work past 5:00pm to resolve a problem before leaving for the day. The worker will be required to do emergency beeper duty for APS and Child Protective Services (CPS) approximately every 6 to 8 weeks, 24 hours a day, for an entire 7-day week. Holiday coverage is also required. Worker may also be called to man emergency shelters during disasters. Worker is also responsible for completing all reasonable tasks assigned by Supervisor or Director.

Worker is this position must be a team worker with Home Health nurse, physicians, other social workers on staff and DFS Consultants. Worker must be able to work independently but seek assistance when appropriate. Majority of work is performed independently since worker is at facilities over 70% of work time. Documentation and records are reviewed by the supervisor and DFS Consultant when the worker is new to the position. After proficiency is acquired, review by supervisor will be bi-monthly during individual conferences. DFS Consultant reviews records quarterly. Annual reviews are completed yearly on overall performances.

Worker initiates consultation with supervisor regarding complex or unusual cases. Worker has the authority to take immediate action deemed necessary to protect resident from immediate harm such as calling physicians, rescue squads, etc. Worker performs duties within the boundaries of North Carolina statues, North Carolina Department of Human Resource regulations and social work practice guidelines and principles.

Periodically, the supervisor may supply instruction as needed by worker performance, new methods, laws and regulations. Continuing education may be provided by county, regional and state sources, public, private and professional organizations.

Errors in judgment may result in harm to residents. Immediate and accurate assessment and provision of services are necessary to ensure safety of residents. Judgments and actions taken must be able to sustain scrutiny by others. Services must be provided without violating the residents’ right and provide protection for the resident. Social work duties are highly visible to the community and may have impact upon the worker’s and agency’s reputation. Many sources of information will be utilized by the worker. These sources include county, state and federal program manuals, medical terminology and mediation publications, North Carolina General Statutes, and Adult Home Specialist manuals. A general knowledge of Adult Protective Services and Child Protective Services rules are also required.


Worker will need knowledge of casework and group work theory, available community resources and services, federal and state social services programs, values and lifestyles of various racial, ethnic and cultural groups, concepts and techniques of social planning, social and environment factors affecting clients served, human growth and development, family and social interactions dynamics, crisis intervention techniques, advocacy techniques; local, state and federal laws, and regulations affecting social and health services and ethical standards and practices of professional social work.

Worker will need skills in listening and understanding, eliciting and assembling relevant facts to prepare CAR and investigative reports, creating and maintaining professional helping relationships, observing and interpreting verbal and nonverbal behavior; engaging resident, his family and significant others, gaining trust, discussing sensitive issues, being non-threatening and supportive, creating solutions to residents problems and needs, mediation and negotiation of conflicts between residents and management and social worker and facility management.

The worker will need the ability to speak and write clearly, convey information to others and respond appropriately in emotional or crisis situations. Organizational skills are essential to meet designated responsibilities and to function under stress. Worker also needs the ability to recognize when she needs help and to seek assistance or consultation from supervisor or DFS Consultant.

This position requires a worker to be committed to protecting the rights of others who are unable to do so themselves. Worker must maintain confidentiality as well as be willing to keep their personal feelings and needs separate from their professional relationships. They must be willing to share their knowledge and skills with others. Worker must respect and appreciate individual and group differences and be committed to developing residents ability. Worker must be able to persist in effort to secure the highest quality of care for residents despite frustration from roadblocks. Social worker must be committed to social justice and the economic, physical and mental welfare of all society. Worker must maintain a high standard of personal and professional conduct.

V. Required Minimum Training 

A master’s degree from an accredited school of social work and one year of social work or counseling experience; or a bachelor’s degree from an accredited school of social work and two years of social work or counseling experience, or a four year degree in a human service field or related curriculum including at least 15 semester hours in courses related to social work or counseling experience and two years’ experience in counseling or social work field, or a master’s degree in a counseling field and two years of social work or counseling experience, or graduation from a four year college or university and four years’ experience in rehabilitation counseling, pastoral counseling, or related human services field providing experience in the techniques of casework, group work or community organization.


This position would require more than formal education alone to prepare the worker for employment.

Casework areas needed would include social work, psychology, counseling, group counseling, gerontology (physical, biological, psychological and emotional aspects), medical terminology, common diagnoses, medications common to the elderly or mentally ill, the effects of medications, categories of mental illness (including major diagnosis and symptoms), mental retardation, and legal training (case building, evidence and testimony) for negative regulatory action. Worker would need casework knowledge of advocacy and support systems as rehabilitation methods. Time management and organizational skills would be beneficial also.

A four-year degree plus paid employment is the minimum acceptable work experience and training.


Neither license nor certification is required by statute or regulation for social work employment.

A valid North Carolina driver’s license is required for employment with vehicle available for work use. Worker must have operating telephone at residence.


I. Duties and Responsibilities

A. General Description of the Program

B. Major Activities

C. Team Approach

D. Caseload

E. Client Budgets

F. Representation in Court


II. Other Work Characteristics

A. Time in Office and Time in Field

B. Social Worker Supplies

C. Accuracy

D. Physical Activity

E. Visual Attention

F. Mental Concentration

G. Safeguarding the Client

H. Hours of Work


III. Knowledge, Skills, Abilities, Education and Experience

A. Social Worker Criteria

B. Education Requirements


IV. Other Requirements

A. Shelter Duty

B. Driver’s License

C. Telephone

D. Other/Miscellaneous Duties

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