POSITION VACANCY ANNOUNCEMENT
POSITION TITLE: Income Maintenance Supervisor II Adult Medicaid
SALARY RANGE: $31,702.00 – $40,421.00
DUTIES AND RESPONSIBILITIES: See Attached
SPECIALIZED SKILLS AND COMPETENCIES REQUIRED: See Attached
APPLICATION DEADLINE: Until filled
STARTING DATE: As soon as possible
SOCIAL SERVICES (IN-HOUSE APPLICANTS ONLY)
Qualified applicants must submit a completed State application (PD-107) to:
Hertford County Social Services
P.O. Box 218
Winton, NC 27986
*If you are not currently a Hertford County employee – you must submit your application through NC Works (Job Link)
The Hertford County Department of Social Services is recruiting for the following vacancy November 27, 2018.
Hertford County Department of Social Services
Income Maintenance Supervisor II
Primary Purpose of Position
This position is directly responsible for the effective operation of an Income Maintenance Unit for staff that determines eligibility of Adult Medicaid Programs, Low Income Energy Assistance Program (LIEAP & CIP), and Food Pantry. The primary role of this position is to provide direction and support, to review and evaluate the work of the assigned staff and to ensure that systems and practices of the staff result in responsive services to clients.
The supervisor assigns cases and ensures that caseloads are balanced among the staff. The supervisor plans, assigns and evaluates client flow to ensure that assistance is provided in a timely manner.
Other Work Characteristics – General duties include planning with the unit to assure that the agency’s method for determining eligibility and delivery of assistance is carried out according to the rules and regulations of the various programs. The supervisor manages the workflow of the unit and the cooperation and collaboration of staff of the unit with other units within the agency and with other agencies/organizations in the community. The supervisor conveys information to staff related to policy, programs, directives, mandates the standards for accomplishing the job. The supervisor is required to be familiar with management tools such as Resource Management, Interaction Management, Situational Leadership and other management tools and techniques.
Additional duties include but not limited to sharing responsibility with other supervisors for ensuring effective communication, scheduling of appointments, logging telephone messages, assisting staff in determining the disposition of difficult cases, and completing various reports for the Director, state and local entities.
The supervisor speaks to various groups about the public assistance programs and serves on various committees (in and out of county) as a representative of the agency. The supervisor is available to listen to complaints from clients who desire to talk with someone other than their assigned worker.
This employee works in mandatory shelter management when the agency is called upon in times of disaster relief or emergency.
Regular work hours are 8:30am to 5:00pm, Monday through Friday. Occasionally the worker may need to work past 5:00pm to resolve a problem before leaving for the day.
Knowledge, Skills, Abilities, and Experience Required – The supervisor must have considerable knowledge of all income maintenance programs, forms and documents used in determining eligibility. The supervisor must have the ability to instruct, organize, direct and supervise other staff. The supervisor must have a good working knowledge of laws, rules and regulations in the assistance programs and must be able to ensure that appeals procedures are adhered to and that client’s rights are not violated. Good mathematical, reasoning, and computational skills. Maintain proper professional telephone etiquette including answering and/or returning phone calls. Demonstrate good, quality, customer service and respect by greeting clientele in a friendly, professional and polite manner.
Required Minimum Education
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience, or an equivalent combination of training and experience.