Vacancy – Income Maintenance Caseworker II – CLOSED



POSITION TITLE:                                                                Income Maintenance Caseworker II


SALARY RANGE:                                                               $26,083.00 – $33,255.00


DUTIES AND RESPONSIBILITIES:                                 See Attached






APPLICATION DEADLINE:                                  Continuous Recruitment/Open Until Filled


STARTING DATE:                                                               As soon as possible



Hertford County Employees Only

Qualified applicants must submit a completed State application (PD-107) and a copy of the college transcript (required) to:

Viola Benthall

Hertford County DSS Director’s Office

P. O. Box 218

Winton, NC  27986

(252) 358-7830




The Hertford County Department of Social Services is recruiting for the following vacancy through   Continuous Recruitment Position Open Until Filled. .




Income Maintenance Caseworker II

Hertford County Department of Social Services


Non-Hertford County Employees

Qualified applicants must submit a completed State application (PD-107) and a copy of the college transcript (required) to:


Employment Security Commission (ESC).  Contact ESC for further information and referral.



109 Community College Rd.

Ahoskie, NC  27910

Phone #          252-332-2431

Fax#                252-332-2813


Applicants may apply online at, report to any ESC office or call to request applications.  AA/EOE 




Employee is responsible for the total process of determining/redetermining applicant eligibility for three or more of the income maintenance programs.  Work includes the interviewing of applicants to obtain required information, completing initial applications, verifying the information obtained, determining eligibility or completing scheduled program reviews. Employees must explain program requirements and options and advise or refer applicants to other program services as appropriate.  Employee reports to an Income Maintenance Supervisor and work involves performing all of the following functions; (intake, processing and review) for programs including Food and Nutrition Services, Work First/Temporary Assistance for Needy Families, and Medicaid or Special Assistance. 


Employee is responsible for obtaining all pertinent data concerning the clients’ family composition, financial, employment and health status, processing of case through the verification of all information obtained during intake. Work also involves the redetermination or review of the clients’ case on a periodic basis, in order to re-verify the clients’ eligibility for continued participation in the program. The employees’ responsibility for determining the clients’ initial or continuing eligibility for any given program will depend upon the function or combination of functions performed.


Employees refer to State and County Program Manuals in performing all functions required to complete the eligibility determination process and are subject to periodic and frequent changes. Employee is also utilizes agency procedural guidelines in accomplishing the work.  Correspondence and memoranda from State regulatory agencies are also used in interpreting policy directives.


Work involves direct contact with the public and customers and with family or representatives as well as collaterals in order to gather and verify any information necessary to determine applicant’s eligibility for the program(s). Employees’ decisions are usually subject to a second or third party review. Employees’ decisions impact upon the well-being of the clients who are the recipients of program benefits and work must be accurate and in compliance with pre-established Federal and State guidelines.  Work is reviewed periodically by a lead worker or first line supervisor usually through a random evaluation process.


Employees provide information to clients and the general public on program requirements and are required to explain information and policy interpretations to other staff when functioning in a lead worker capacity.  Work with clients includes the gathering of information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies. Lead worker responsibilities require employees to provide information to other staff regarding program policies and regulations for more difficult or complex cases.  Employees are frequently subject to working with agitated clients, heavy workloads, and compressed time frames. 



Knowledges, Skills, and Abilities

  • Excellent people skills and computer skills.
  • Considerable knowledge of the program/areas of assignment.
  • General knowledge of all agency and community programs and services which could affect the client/applicant.
  •  Good mathematical reasoning and computational skills.
  •  Ability to read, analyze, and interpret rules, regulations and procedures.
  • Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
  • Ability to instruct and to evaluate the work of lower level employees.
  • Ability to perform caseworker functions within structured time frames.

Minimum Training and Experience Requirements

  • One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Posted in Employment Opportunities, Public Notices.