Hertford County is seeking to fill the following full-time position in governmental operations
Central Communications Director
General Definition of Work
Performs difficult supervisory, technical and administrative work to manage the operations of the county’s E911 Central Communications Center, does related work as required. Work is performed under general supervision of the County Manager. Supervision is exercised over all telecommunications staff.
Essential Functions/Typical Tasks
Supervises and direct the work of all employees in the Communications Center ensuring adherence to established policies, procedures, and protocol for the receipt and proper handling of calls for emergency and routine assistance and dispatch of law enforcement, fire, EMS or other emergency response personnel.
The following functions are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Establishes goals and objectives for central communications;
Prepares, develops and implement policies and standard operating guidelines for the communications center;
Collaborates professionally with law enforcement, fire, EMS agencies, town/county officials, local, state and federal representatives;
Hires, trains and evaluates and counsels staff as appropriate;
Serves as departmental training officer, maintains continuing education certification records;
Receives and investigates complaints, troubleshoots and recommends appropriate action;
Prepares and oversees annual department budget, verifies expenditures and maintains budget balances;
Serves as department Terminal Agency Coordinator with DCI;
Plans, organizes and schedules shift and work assignment of personnel;
Prepares performance evaluations of staff, reviews and approves all departmental work evaluations;
Maintains procedural control of records, tapes, and transcripts and the release;
Provides feedback, guidance, and counseling for staff;
Manages and reviews departmental call responses and prepares reports, and provides constructive feedback;
Assist as needed as an alternate Telecommunicator;
Prepares daily, weekly, monthly and annual communication reports for appropriate agencies;
Responds after hours, when required, to restore communications outages;
Performs coordination during emergency and/or disaster situations;
Performs related tasks as required
Knowledge, Skills and Abilities
Thorough knowledge of the methods and procedures of operating an Enhanced 9-1-1 communications system; thorough knowledge of Federal and State regulations governing transmission by radio and teletype; working knowledge of the geography of the County and surrounding areas; ability to direct, plan and supervisor the work of others; thorough knowledge of records and confidentiality release and laws; ability to consistently deal professionally with the public and other departmental personnel under stressful conditions; ability to establish and maintain effective working relationships with all emergency response departments and associates; in depth expertise with computers and computer technology is necessary; ability to communicate effectively, both orally and in written form.
Education and Experience
Graduation from high school and three to five years of progressively responsible experience in telecommunications or dispatching work, including supervisory experience; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
This is sedentary work required the exertion of up to 20 pounds of force occasionally and 10 pounds of force frequently or constant to move objects; work requires reaching, fingering, grasping, and repetitive motions; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to received detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
This position requires the ability to maintain all Telecommunications certification; certification by the NC State Bureau of Investigation’s Division of Criminal Information in operation of the Division of Criminal Information Network; possession of a valid North Carolina driver’s license.
Minimum Annual Salary:
Open Until Filled.
To be considered for this position, you must complete a Hertford County Application for Employment, in its entirety. Your application must be signed. Cover letters, resumes, transcripts, and other supplemental documentation may accompany your Hertford County Application for Employment. Selected candidates are subject to a criminal background check and motor vehicle record check.
Submit applications by mail, email, facsimile, or in person to:
Attn: Latoria Harrell, HR Specialist
115 Justice Drive, Suite 1
Winton, NC 27986
Phone: (252) 358-7805
Fax: (252) 358-0198 (include cover letter)
Hertford County is an Equal Opportunity Employer/ AA.