POSITION VACANCY ANNOUNCEMENT
POSITION TITLE: Public Information Assistant IV
SALARY RANGE: $21,458.00 – $27,359.00
DUTIES AND RESPONSIBILITIES: See Attached
SPECIALIZED SKILLS AND COMPETENCIES REQUIRED: See Attached
APPLICATION DEADLINE: Until filled
STARTING DATE: As soon as possible
INTERNAL APPLICANTS (HERTFORD COUNTY EMPLOYEES ONLY)
Qualified applicants must submit a completed State application (PD-107) to:
Hertford County Social Services
P.O. Box 218
Winton, NC 27986
The Hertford County Department of Social Services is recruiting for the following vacancy
May 23, 2019.
Public Information Assistant IV
Hertford County Department of Social Services
Primary Purpose of Position
The position has a varied array of duties. The primary purpose of this position is public contact to include initial screening of persons seeking public assistance per day with the agency, whether by telephone or in person.
As support for the Administrative/Finance Unit, this individual has a significant concentration in the areas of Public Contact. This unit is responsible for the daily operations and functions of the Department of Social Services to ensure that services are rendered as mandated by Federal, State, and County laws, regulations and policies to clients and staff. This position requires the ability to adapt to sudden changes in work environment depending on the flow of clients requesting assistance and ever changing procedures that are implemented at the local level as well as state mandates.
Other Work Characteristics – Worker must be able to work under pressure and perform multi-tasking, since numerous functions are performed simultaneously. Worker receives instructions both in written and oral form from supervisors and co-workers. However, the worker is expected to work independently after adequate instructions, with knowledge that assistance is available as needed from supervisors, co-workers and manual research as appropriate. Visual attention in position is very important to help assess client’s physical and emotional condition, physical surrounding, living conditions and interaction of client with caregivers. The worker must be cognizant of verbal and nonverbal language of clients to accurately determine needs of clients and also detect problem behaviors or hostilities before they are out of control.
Knowledge, Skills, Abilities, and Experience Required – Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports, and other materials. Ability to record, compile, summarize and perform basic analysis of data. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. May require ability to supervise and coordinate the work of other staff, student workers or volunteers.
Required Minimum Education
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination.