Frequently Asked Questions

Why does Hertford County need a consolidated center?

Consolidation of Hertford County, Ahoskie, and Murfreesboro Public Safety Answering Points (PSAPs) will provide more efficient and effective lifesaving service to the citizens of Hertford County. Grant funding will allow the project to be completed without placing a financial hardship on each municipality and an undue tax burden on the citizens of Hertford County. The county and municipalities public safety agencies will use one consolidated PSAP. Continuing to use each individual PSAP will render huge financial burdens for each PSAP to bring to the standard of this project.

What will happen to current employees of towns and county?

All employees of Hertford County E911 Communications shall be employees of the COUNTY subject to its administrative, personnel and legal requirements and managed and supervised by the Director. All full-time employees of the TOWNS in the position of telecommunicators will be retained by County with transfer of TOWN seniority, longevity, leave balances or other benefits in accordance with TOWNS personnel policies in place at the time of hire with Hertford County E911 Communications.

Where will the new center be located?

The new center is proposed to be built by the new Court House and Administrative buildings in Winton on Highway 158.

Who is providing the grant?

The grant is funded by NC 911 Board. On September 25, 1998, the General Assembly of North Carolina approved Senate Bill 1242, establishing the Enhanced 911 Wireless Fund and the North Carolina Wireless 911 Board. This Bill became North Carolina General Statute 62A Article 2.  The Board manages all revenues remitted to the 911 Fund, establishes procedures for disbursement of funds, and advises all voice communications service providers and eligible counties of such procedures. These funds were distributed through this process.

What exactly will this center improve?

All three PSAPs currently only have one employee per center. In a time of disaster or incident in that specific jurisdiction, one dispatcher can become overwhelmed very easily. Having them in one center will allow for a shared workload, where incidents can be managed more efficiently and dispatchers not overwhelmed. The new center will provide trained emergency medical dispatchers that can provide lifesaving advice over the phone. With the current one dispatcher setting, this is not possible. Also, having one supervisor conducting quality control and training for the entire county will provide for one common set of guidelines and protocol standardization throughout the county.

Please send additional question to Chris Smith