VACANCY – Income Maintenance Caseworker II – Food and Nutrition Services (Open Until Filled)



POSITION TITLE: Income Maintenance Caseworker II  for Food and Nutrition Services  (Will Consider Work Against IMC I)*

$28,756.00 – $36,663.00 (IMC II)

$26,083.00 – $33,255.00 (IMC I w/a)*

STARTING DATE: As soon as possible
Hertford County Employees Only

Qualified applicants must submit a completed

State application (PD-107) to:

Edna Williams

Hertford County Social Services

P.O. Box 218

Winton, NC  27986

(252) 358-7830


*If you are not currently a Hertford County employee – you must submit your application through NC Works (Job Link)


The Hertford County Department of Social Services is recruiting for the following vacancy September 5, 2019.

Non-Hertford County Employees

Qualified applicants must submit a completed State application (PD-107) to:


NC Works / Division of Workforce Solutions (DWS). Contact DWS for additional information and referral.

 NC Works

109 Community College Rd.

Ahoskie, NC  27910

Phone #          252-862-1257

Fax#                252-862-1270



Income Maintenance Caseworker II

Food & Nutrition Services

 Hertford County Department of Social Service

Primary Purpose  – The primary purpose of this position is to determine and Food and Nutrition Service eligibility by initial intake and reviewing of ongoing cases.  The process requires gathering and verifying required information.  The Income Maintenance Caseworker interviews prospective public assistance applicant(s), and provides program information and makes referrals as applicable.

Duties and Responsibilities

Examples of duties performed:

  1. Interviewing clients
  2. Keeping abreast of other programs within the agency and available community/regional resources and ability to interpret these to applicants
  3. Computation of budgets to determine eligibility for assistance
  4. Verification of income, residence, ownership of property, etc.
  5. Understanding the law relative to fraud, ability to testify in court.
  6. Explain various programs of assistance to applicants and the public
  7. Coordinate with other units, agencies and organizations such as the hospital, Health Department and Child Support Enforcement, Employment Security Commission, Food Bank, Social Security Administration.
  8. Maintain statistical information and computer generated forms
  9. Ability to comprehend and the use of computer technology

The main function of the position and percentage of time spent on each function:  Interviewing applications for intake and reviewing, verifying information application and reviewing processing, determining and re-determining eligibility decision making, Case Management of assigned caseload case file documentation and maintenance of files, record keeping and training Administrative Day Sheets, completion of Time and Attendance and        Other/Miscellaneous Duties (this worker is required to perform reasonable duties as requested by Supervisor or Director.

Specific Training and Experience for This Position – The individual must be able to interact with the public and must have experience in interviewing, explaining information, gathering and compiling data,  analyzing data and performing mathematical computations.  This individual must be able to understand certain legal terms and how to apply program rules and regulations to specific individual situations.  The individual must possess skills in relating to people and be able to clearly and accurately document facts and figures.   The individual must have the ability to learn increasingly complex policies and frequently changing procedures. Organization and time management skills are essential.

Knowledge, Skills/Abilities, Education & Experience Requirements – The minimum level of   education for this position is a high school diploma, but other skills such as those listed above are needed to perform this job with accuracy.  A formal education beyond high school would not fully prepare this individual for performing this position.  Previous experience dealing with the general public helps to relate to client needs  and to be able to make appropriate referrals.  Basic background knowledge of computer technology and mathematical skills to complete complex budgets and deductibles is required.  Experience in making prudent judgment in many types of situations is needed.  A worker needs a minimum of three years of experience working with the public and working with deadlines and policies.  No specific job license is required for this position.

*The Income Maintenance Caseworker in this position is required to have a valid North Carolina driver’s license. In addition, this person must have access to dependable transportation and access to a working telephone for  which the number can be made available to the agency.

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