What is Child Support Services?
Child Support Services is a national program established by Congress in 1975 to ensure that both parents are responsible for the support of their children to the best of their ability. The CSE program provides services to anyone who is responsible for a child, regardless of income.
Services available through the Child Support program include:
- Location of noncustodial parents
- Paternity establishment for children born outside of marriage
- Establishment of support obligations
- Collection and distribution of support
- Enforcement of support obligations
How to Apply
Services are available to anyone who is responsible for a child, regardless of income. Families who receive WorkFirst benefits and Medicaid assistance are referred to the child support enforcement office by the Hertford County Department of Social Services. Cooperation with efforts to pursue paternity and support is required as a condition of eligibility.
If you do not receive WorkFirst, you may apply for services by completing an application and paying an application fee of either $25.00 or $10.00, depending on your financial situation. Applications are available through the local office at 119 Justice Drive, Winton, NC, calling the customer service call center at 1-800-992-9457, or can be downloaded in either English or Spanish at http://www.ncdhhs.gov/dss/cse/application.htm ,
Anyone with a child support case can get information on their case using the web or telephone. The State of North Carolina has set up a website to allow anyone to quickly obtain case and payment information at www.ncchildsupport.com. The website allows you to find complete child support information and be able to conduct transactions, whether you are a parent or an employer.
For additional questions about payment information, case status information, payment histories, direct deposit authorization, payment coupons, or general child support information you can call the toll free number 1-800-992-9457. This state-of-the-art customer service center assists callers 24 hours a day with an automated Interactive Voice Response Unit (IVR). Personalized assistance is also available between 7:30am and 7:30pm. For all other questions, or to speak to your caseworker, please call the local child support office at 1-252-358-1138 or visit us at 119 Justice Drive, Winton, North Carolina. You can also visit the State of North Carolina’s Child Support website at http://www.ncdhhs.gov/dss/cse/ for answers to general questions about the program.