E 911 Communications Department

CONTACT US

Felicia Gaston
Hertford County E911 Director
115 Justice Dr. Suite 16
Winton, NC 27986
252.358.0231 or 252.358.0232 Phone

252.427.4577 Fax
felicia.gaston@hertfordcountync.gov

Hertford County E 911 Communications Department

Mission

Hertford County E911 Communications is committed to providing the citizens of our great county with efficient and convenient access to public safety services in a timely manner. This includes those citizens who happen to be visiting or passing through as well.

Vision

Our vision is to provide great customer service while maintaining a high level of professionalism and customer service skills throughout our calls for service.

 

About our Agency:

Emergency Call number: 911

Non-Emergency Calls: 252.358.0231 or 252.358.0232

Hertford County E911 Communications Department is a consolidated 3 seat PSAP (Public Safety Answering Point) located in Winton, NC. We staff 12 full time employees who work 12 hour shifts. We staff currently 7 part time employees who work 12 hour shifts.

Our consolidated center opened July 12, 2016 and was made possible by a grant from the NC 911 Board.

Responsibilities:

We are responsible for answering and processing both emergency and non-emergency calls that are placed in Hertford County 24 hours a day, 7 days a week, and 365 days a year.

We dispatch all County Law Enforcement and Emergency Services including;

  • Law Enforcement Agencies ( Ahoskie Police Department, Chowan University Public Safety, Hertford County Sheriff Department, Murfreesboro Police Department, and  Vidant Company Police)
  • One County wide EMS Station which is located in Winton, NC ( Station 19)
  • Nine Fire Stations (Ahoskie Town, Ahoskie Rural, Como, Harrellsville, Millennium, Murfreesboro, St John, Union, Winton)
  • Hertford County Emergency Management (EM1/EM2)
  • NC Forestry Service

We also notify The North Carolina State Highway Patrol of accidents and communicate with many other state and local agencies in the course of our day.

With equal importance, we are committed to the safety of the responders, who sacrifice so much in the name of service to keep our county safe.

Emergency Medical Dispatch (EMD)

In 2018 the citizens of Hertford County were introduced to a new type of service, when they called 9-1-1 for medical emergencies. Here at E-911 we are proud to say our staff is Nationally and State certified in Emergency Medical Dispatch (EMD) program. This allows the dispatcher to obtain more information about a patient to help provide aid to the patient until the arrival of the responding EMS unit. EMD focuses on a series of questions based around the Chief complaint the caller provides. These questions and instructions were created by the National Academy of Emergency Dispatch and focuses on around (33) different medical situation’s.

Citizen: Why is it when I call 911, I am asked a series of questions? Doesn’t my information show up when I call?

Dispatch: Hertford County E 911 is obligated to ensure citizens that the appropriate resources are promptly sent to the correct location. We must verify your information to relay to responders that that is the correct location of the call for service. The information gathered does not hinder the response but enhances the information responders have before arrival.  It also allows additional resources to respond, if needed, from information gathered.

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