Monday, April 21st, 2014

VACANCY – Income Maintenance Supervisor II – CLOSED


POSITION TITLE:                                                                Income Maintenance Supervisor II


SALARY RANGE:                                                               $30,779.00 – $47,709.00


DUTIES AND RESPONSIBILITIES:                                 See Attached






APPLICATION DEADLINE:                                              November 27, 2012

STARTING DATE:                                                               As soon as possible



Hertford County Employees Only

Qualified applicants must submit a completed state application (PD-107) and a copy of the college transcript (required) to:

                        Viola Benthall

                        Hertford County DSS Director’s Office

                        P. O. Box 218

                        Winton, NC  27986

                        (252) 358-7830




The Hertford County Department of Social Services is recruiting for the following vacancy through         November 27, 2012                      .


Income Maintenance Supervisor II

Hertford County Department of Social Services


Qualified applicants must submit a completed state application (PD-107) and a copy of the college transcript (required) to:


Employment Security Commission (ESC)

(Contact ESC for further information and referral).



109 Community College Rd.

Ahoskie,NC 27910

Phone #           252-332-2431

Fax#                252-332-2813


Applicants may apply online at, report to any ESC office or call to request applications.  AA/EOE 




Food and Nutrition Services (FNS)/Low Income Energy Assistance Program (LIEAP)/Program Integrity (PI)




      This position is directly responsible for the effective operation of the Food and Nutrition Services (FNS)/Low Income Energy Assistance Program (LIEAP)/Program Integrity Unit (PI). The primary role of this position is to provide direction and support, to review and evaluate the work of the assigned staff and to ensure that systems and practices of the staff result in responsive services to clients. This position requires knowledge of Food and Nutrition Services policies, LIEAP policies, and Program Integrity policies.  The FNS program provides benefits to promote the general welfare and safeguard the health and well-being of the county population by raising the level of nutrition in low-income households. The Low Income Energy Assistance Program (LIEAP) program provides eligible families a one-time vendor payment to help pay their heating expenses.


      This individual manages the workflow of the unit. This includes assigning work or delegating responsibility.      The supervisor assigns cases and ensures that caseloads are balanced among the staff. The supervisor plans, assigns and evaluates client flow to ensure that assistance is provided in a timely manner.   It is critical that this supervisor and all other supervisors of the public assistance programs work closely to assure that there are no gaps in service delivery to clients.


The supervisor will be responsible for ordering the flow of work, assignment of cases to individual staff and assuring that assignments are made in an equitable and productive manner. The supervisor will be responsible for organizing statistics and facts and completing necessary reports to reveal trends and provide information to be used in public relations for educational purposes and to the DSS Director and Board.  The supervisor evaluates the effectiveness of activities performed in accomplishing the intended goals of the public assistance programs and the unit supervised and takes corrective action when there is deviation from established standards of practice.


The supervisor will serve on a management/leadership team and is expected to identify barriers and developing solutions for difficulties experienced by the agency, by the agency staff or by people served by the agency. The supervisor is responsible for developing good working relationships within the unit between individual staff and assuring that the unit performs on a consistent and systematic basis to deliver quality services to the public in a timely manner.


The supervisor speaks to various groups about the public assistance programs and serves on various committees (in and out of county) as a representative of the agency.  The supervisor is expected to attend regular state meetings in Raleigh, NC as the county representative on the work support strategies committee.




Knowledge, Skills, and Abilities – Considerable knowledge of all income maintenance programs, forms,

and documents used in determining eligibility. Considerable knowledge of the use of the income

maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged

persons. General knowledge of all agency programs and services. General knowledge of community

services and programs which could affect the client/applicant. General knowledge of the budget

process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct,

and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to

communicate effectively with workers, supervisors, applicants, and community agencies to obtain

pertinent data and to interpret rules and regulations. Ability to present information orally and in written



Minimum Training and Experience Requirements – Three years of experience as a caseworker or

investigator in an income maintenance program, preferably with one year of supervisory experience; or

an equivalent combination of training and experience.